Privacy Notice.

1. Who this notice applies to

This notice applies when you visit this website, submit a transport request, contact us about a collection or delivery, or otherwise provide personal information to TBR TRANSPORT LTD (company number 13625404).

The company is the controller of personal information used for its own transport enquiries and business administration. The registered office is Marshall House, Suite 21/25, 124 Middleton Road, Morden, England, SM4 6RW.

2. Information we may collect

• name, email address, telephone number and organisation details;
• collection and delivery locations, postcodes, dates and contact arrangements;
• details about a consignment, removal or requested service;
• messages, quotations, booking records and related correspondence;
• technical information needed to operate and secure the website, such as basic server logs;
• privacy choices stored in your browser for the optional map.

Do not submit payment-card details, passwords, identity documents or unnecessary sensitive information through the enquiry form.

3. How information is used

Information may be used to review a transport enquiry, communicate about availability, prepare a quotation, arrange an accepted collection or delivery, keep appropriate business records, handle complaints, prevent misuse and meet legal obligations.

4. Lawful bases

Depending on the situation, processing may be necessary to take steps at your request before entering a contract, perform an agreed contract, comply with a legal obligation, or pursue legitimate interests such as responding to enquiries, administering the business and protecting the website. Where consent is appropriate, it may be withdrawn for future processing.

5. When information may be shared

Information may be shared only where reasonably necessary with website and form-hosting providers, professional advisers, insurers, payment or accounting providers, relevant subcontractors involved in an accepted job, public authorities where required by law, or another party involved in a business transfer.

Some website suppliers may process information outside the United Kingdom. Where this occurs, appropriate legal safeguards should be used by the relevant supplier. Google Maps loads only after external content is allowed.

6. Retention and security

Enquiry information should be kept only for as long as reasonably needed to respond, manage any resulting work, maintain accounting or legal records, resolve disputes and protect legitimate interests. Retention periods can differ according to the nature of the record.

Reasonable technical and organisational measures should be used, but no internet transmission or storage method can be guaranteed completely secure.

7. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights to request access, correction, deletion, restriction, objection or portability, and to complain about how information is used. A request may require proportionate identity checks.

You can also complain to the UK Information Commissioner's Office. This does not prevent you from contacting the company first so the issue can be reviewed.

8. Contact and updates

Use the contact form on the home page for privacy questions, or use the configured contact details where displayed. Please include enough information to identify the relevant enquiry without sending unnecessary personal data.

This notice may be updated when the website, suppliers or business processes change. Last reviewed: 19 June 2026.